Competition Reporting

Reporting

This includes Handling house and Customer service teams. This displays the detailed report for Handling houses and Customer services team for that account.

Reporting – Handling house

Click on Competition -> Reporting -> Handling house, you will see the below screen…

Select the competition and Report type from above dropdown box, you will get the Handing house details here.

There is also a search option for Handling house. Enter the handling house name and click on ‘search’ icon.

Search result is also exported by clicking on ‘Export’ icon.

Here top right link ‘Resend Pending’ will redirect you to following screen… (This shows the current number of pending prize resend actions for handling houses users.)

Reporting – Customer service

Click on Competition -> Reporting -> Customer service, you will see the below screen…

Select the competition and Report type from above dropdown box; you will get the Customer service details here.

There is also a search option for Customer service. Enter the Customer service name and click on ‘search’ icon.

Search result is also exported by clicking on ‘Export’ icon.

Here top right link ‘Callback Pending’ will redirect you to following screen… (This shows the current number of pending contact callback actions for customer service users)