Prize Redemption Process

What is Prize redemption?

Mechanism: When you select the prize redemption as competition type while creating competition, it provides you a mechanism to redeem the prize which is won in the competition. When any entrant wins a prize, they would like to redeem their prize and prize redemption configuration help to redeem it.

How does it work?

TractionNext provide two methods for configuring the prize redemption.

1. Transactional Reference: When selected, code to redeem the prize generated randomly. Whenever any entrant won the prize, redemption code sent to them via email to redeem their prize. It can be configured as shown in the below image.

Note: Redemption End Date should be greater than or equal to Competition end date.

2. Voucher code: When selected, you need to create voucher codes for all the competition types prizes selected at the time of competition creation. This can be created in their prizes section under ‘prize type’ by selecting the option as ‘Vouchers & codes’. Refer the below image…

Prize redemption form

Design your form

The Redemption form is here to allow entrant to claim his/her prize by entering the required information.

To design a redemption form click on ‘Create New’ OR you can use any existing form by selecting ‘Create from existing form’.

Click on ‘Create New’ button to create a new one.

There are two steps involved here.

1. Content and Design

Required steps for the redemption form creation

Add at least one contact identifier (e.g. Email / Mobile number). If entry codes are required, a field for entering the code must be added as well.

Use the Drag and Drop Editor to create and add the fields to your form.

2. Field Mapping

Map the fields and click on ‘Continue’ button.

Note: Field mapping cannot be modified once competition is LIVE.

Email Notifications

This is where you setup the redemption email notifications that will be sent immediately to an entrant who redeems a prize.

You can create new or use any existing email in your account.

Click on ‘Create’ button to create a new one.

There are two steps required.

1. Personalized your email

Enter a ‘From name’ and ‘From Address’.

2. Content and Design

Use ‘Drag and Drop Email builder’ option to add the design and content for your email notifications.

Here you also setup the fulfillment email notification; this message will be sent immediately to fulfillment agencies when an entrant redeems a prize. After getting this message, fulfillment agency will start their processing to send the prize to the winning entrant.

You can create new or use any existing email in your account.

Click on ‘Create’ button to create a new one.

There are two steps required.

1. Personalized your email

Enter a ‘From name’ and ‘From Address’.

2. Content and Design

Use ‘Drag and Drop Email builder’ option to add the design and content for your email notifications.

Now, Click on ‘Save & Continue’ button.

Landing pages for competition prize redemption

A good landing page helps to increase the company revenue generation so it should be highly focused, campaign specific and designed to convince a visitor to act. 

When the entrants fill the redemption form, they will be directed to these pages.

Refer the below image:

Here you can design landing pages to inform to the entrant once they have redeemed their prize.

Click on ‘Save and Continue’ button.

Summary:

Now you are in Summary section. Here you can review all your competition configuration and edit (if needed).

Once review is over, select the check box at the end of this page that says ‘I understand that setting the competition LIVE is a billable service and have contacted my account manager for competition rates.”

You can go live / launch the competition now by clicking on ‘GO LIVE’ button.